Any store will always aim to give
their customers the highest level of service they can give. At the end of the
day, it is really about their customers. It is far easier if a business have a
solid customer service to their customers. To focus on previous customers is a
good strategy for business. The intention is to acquire new customers and
eventually turn them to returning customers eventually. It is not impossible
that these customers may help create some brand noise to their network. It is
not always about giving good customer service when it comes to online. Online
customers tend to ask for more than a good customer service when it comes to
online. Having a good website in online helps you win the hearts of most online
customers.
It is actually good thing to note that
websites are now considered extended offices or stores in online. A website
that possesses great user experience and is presentable definitely helps build
the company's credibility and first impression. Websites with great page speed
can help online visitors have a better experience on visiting their website. It
is more likely that an online visitor will leave if a website takes time to
load even if it has very intuitive features on the website. You can try to
check websites like Lazada Philippines as a good example on what a website
should look like for an online mall. Lazada website can still be loaded decently
even if they have a lot of images. Their easy user interface is also hard to be
not noticed and recognized as well.
The online mall website can
easily be navigated by their online visitors. The website navigation of their
website can easily be recognized on first glance by online users. Their website layout is not too cluttered.
Honestly, I really like their product pages. Customers can click the
"Quick View" button directly to get instant product details of the
products they want to check out. Online customers may find their shopping cart
very useful on their shopping. Shopping cart is very helpful for online
customers since they can easily add and remove products right on the shopping
cart. Since customers can easily add and remove items on the shopping cart,
they can just get all of the items they want during shopping and just discard
what they don't need before proceeding with their orders.
Easy shopping is made possible
with their fine category grouping of their products. It will be hard to get
lost on their website since their categories are grouped accordingly. This will
eventually save the local online customer's valued time. As a matter of fact,
from the shopping cart, customers are just two to three clicks away in
finalizing their orders. Performance of their website is quite acceptable for
an online store. Online users are not exactly required to have high speed
Internet to be able to browse their website on a normal basis. Online stores
with good customer service and website performance can easily lure online
customers to their website.
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