It
the service from both online malls and offline malls comparable? There's a high
probability that majority of the answers would have been no if this was asked
just a couple of years ago. For online shopping to be accepted by customers, an
online mall should have good credibility. Most of us are worried about getting
scammed in online that's why we try avoiding shopping online at most times.
Credit card owners are actually few in the country, making the penetration of
online shopping harder. It cannot be helped that a lot of the first time
shoppers really think twice before proceeding in online shopping. It's
automatic for online stores to have a secured line for their online credit card
transactions. Most of these details are highly considered first before
customers proceed to an online mall. Actually, online shopping changed after
Lazada arrived in the country a couple of years ago.
Upon
the Philippines’ Online Shopping Mall's arrival in the country, they brought in
an Ecommerce solution in the local online market. This alternative payment
method is their solution for both of the major Ecommerce woes in the
country. It is called Cash on Delivery
or C.O.D. as many call it. Customers can relax and not worry since they feel
secured with this kind of payment method. Credit card details of customers
doesn't need to be surrendered and will allow them to try their website without
risking too much on their end. How can this help online shopping in the
country? Online customers can visit their website and check out their huge
selection of items. Customers don't need to worry that they need to pay upfront
once they know what to buy on the website. Customers can just leave their
details and not pay right away if they order from their website since all they
need to do is leave their shipment address and the name of the recipient.
Customers
can relax after they have provided their shipment details and wait for its
arrival, which usually takes two to five days but sometimes earlier. It is only
when local customers received their order as it is handed over to them upon
delivery that they are required to pay in cash. Assuming the order value is
more than one thousand pesos, delivery fee will be covered by them. It will
always feel good to customers that they can get to keep their money up until
their orders arrived. It's actually surreal to see that a customer has the
upper hand over online stores. Conventionally, a typical online store will
require their customers to pay first either by credit card or PayPal before
they actually processed the orders for delivery. Personally, I believe this is
the only way that they can lure the local online customers in the country to
try shopping on their website. This will allow even first time customers to try
online shopping even if they don’t know the online mall they are dealing with.
It’s simply because they can hold their money up until they can see their
orders delivered in real time.
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