It’s
always an argument for people who haven’t tried shopping online when convincing
them to try online malls for the very first time. They can’t be blame since
online shopping didn’t have a good reputation to begin with. A lot of us know
the risks involved if they try shopping online. Sometimes, we prefer
traditional shopping since we know what we will be getting from them based from
our long experience dealing with them. But do we ask ourselves: Can the local
customers get the same service they get from traditional malls over online
malls? It will probably unacceptable to most consumers to consider online
shopping if they were given these options. For customers to even consider
online shopping, the online mall should have great credibility before it can
eventually be considered. Frauds and scams in online usually happen that's why
customers are avoiding shopping online. The population of the local consumers
in the Philippines only has a few credit cardholders. It takes a lot of
convincing from online malls to lure local customers for online shopping.
Actually,
there is certain measurement that customers conduct like if the online stores
have a safe and secured line for credit card transactions. Most of these
details are highly considered first before customers proceed to an online mall.
It all changed ever since Lazada was launched in the country just a year ago.
Upon their arrival, they came in with solution to our Ecommerce issues in the
country. This solution is an alternative payment method that solved the major
Ecommerce woes in the Philippines. It is what they called Cash on Delivery or
C.O.D. It will allow customers to feel secured when they deal with them. Risk
is lesser with this payment method since customers don't need to expose their
credit card details and can proceed right away on testing their service.
How
will this help the shopping of customers in online? The local online customers
can check the lazada.com.ph website and browse through their huge selection.
Customers who already know what to buy on the website won't need to pay it
right away. Customers can just leave their details and not pay right away if
they order from their website since all they need to do is leave their shipment
address and the name of the recipient. After giving out their details, all they
need to do is to sit back and relax until delivery arrives which usually takes
two to five days but some get it as early as on the same day. Once order
packages are delivered and handed over to the customers, that's the only time
they need to pay in cash. Delivery fees will be free as long as the order value
of customers is above one thousand pesos. It's very assuring for customers that
they can keep their money up until their orders arrived at their home. It is
actually surprising that an online store is willing to have this setup with
their customers, which is very unconventional.
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