It
cannot be avoided that online users tag new websites with no brand as
untrustworthy initially. On the other hand, have a brand name will do no good
if they can't provide good service to their customers. Big brand names have
less room for errors as compared to new or unknown brands. Online is so
powerful that one error to a customer can be magnified resulting for your brand
to be destroyed. It's slightly different for Ecommerce websites since they have
no predecessors to compare to, giving them a clean slate to online users. One
online store that gambled a lot of risk is Lazada Philippines. Why risk it all?
Filipinos are still new to online shopping that's why! There are millions of
online users in the Philippines, but not all will consider online shopping. It
allowed this online mall to quickly become one of the key players in Ecommerce
of Philippines. Even if shopping online is now an option to the local online
community, there are still some of them that haven't tried it out. It should be
understood that online shopping is really on the verge to rise.
Online
shopping is actually getting best out of the evolution of high tech devices
being released by manufacturers on almost a yearly basis. The possibility of
further tech development as part of our lifestyle is even made possible with the
support of high quality Internet speed. This allowed usual offline activities
to be an option in online as well by combining these two. Moreover, online
users are now increasing and reaching an all time high providing the
Philippines’ Online Shopping Mall a much wider local online network to tap on.
Their efforts are to provide customers the best possible online service.
Despite offering an unconventional approach as an online mall, they still stick
on some conventional online shopping standards. This Cash on Delivery or C.O.D.
payment method was offered along with the common online payments like credit
card or PayPal account. Besides the online payment method collection they
offer, they still allows orders to be waived. Fees and rates are subject to change
depending on the shipment location.
They
will make customers not pay for the delivery fee if it exceeds more than one
thousand pesos. Just like buying from traditional malls, they will provide
manufacturer's warranty to their customers. Similar to a traditional offline
mall, customers are entitled to 7-day free returns for manufacturer's defect.
This shows that their customer satisfaction is a top priority now with them.
They even improved on their delivery service. I actually can testify to this
since I have tried shopping on their website early last year back when they
were just starting. Initially, it took more than a week for my orders to
arrive. I was just thankful at that time that it was just delayed and I wasn’t
a victim of a scam. Now you can order on their website and get your orders
exactly between 2-5 days, I heard some even encountered same day delivery,
which will be awesome for any customer.
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